Delivery and returns
Thank you for shopping at Recovery Balm
When will you send me my order?
Order before 12, and your order will be prepared and shipped on the same day, from our offices in France.
Your order will be sent by Colissimo delivery to your home starting from €4.50.
How long does it take for delivery?
We work with La Poste/ Collisimo.
They take between 2 and 4 days to deliver to you in mainland France.
For deliveries in Europe and worldwide, it depends on the country and the carrier. Count on average between 5 and 10 days.
Tracking
All order are tracked and you will receive an email to confirm shipping and the link to the tracking number.
Return Process
If you’re having second thoughts about your purchase, don’t worry; you have 30 days from the delivery date to return it and get a refund.
The product must be in its original packaging, unopened and un used.
You may cancel an order at any time prior to shipment.
Customer is responsible for return shipping costs
Product must be returned to receive a refund
Once we receive your return, a full refund will be issued
Product effectiveness
If our products did not perform for you, simply reach out through email at contact@recoverybalm.eu and we will help.
If you’ve used a majority, or all of your product, you’re not eligible for a refund or return.
Please contact us at contact@recoverybalm.eu for any questions regarding returns.
